Refund Policy

Every order is covered by our 30-day guarantee, counted from the day your parcel is delivered — opened or unopened.

How to request a refund

Email hello@maveva.store with your order number and a short note about what went wrong. We reply within 24 hours and send you a prepaid label where one is needed.

When you get your money back

Once the parcel reaches our warehouse, the refund is issued to your original payment method. Banks usually post it within 5–10 business days.

Damaged or missing parcels

If your order arrives damaged, or tracking stalls, contact us and we will replace it or refund it in full. You do not need to send a damaged item back.

Exceptions

Refunds cannot be issued on orders placed more than 30 days before the request, or where delivery failed because of an incorrect address supplied at checkout.